Home Shipping & Return Policy

Shipping & Return Policy

 

Return and Exchange Policy

You may return or exchange a product  for any reason as long as the product is not used and is in original condition. The customer will be responsible for return shipping.

 

How to return or exchange a product?

Before returning an item to us, please send us an email for approval, enter your order number, email address.

Please note that we are unable to refund or exchange products that are color not matched, damaged, have been used and display visible signs of use.

Once your request is approved, you will get a confirmation email  from us.

 

We will consider a return good if following conditions are met:

  • Product is unused and unmodified.
  • No holes have been drilled.
  • All contents of the package such as keys, mounting hardware are included in the return package.
  • All contents of the hardware box are repackaged and sent back.

 

What if the product came damaged or defected?

We are happy to replace or issue a refund for any defective product we accidentally send out.

In case you received a wrong or defective product, you must contact us within 4-5 days of receipt of the product.

We will ship out a replacement product as soon as we make new items for you. The item are made within 4-5 weeks because all the items are produced by hand.

 

What if some parts are missing from the package?

You must inspect your package and inform us of all missing parts within 4-5 days of receiving the package. We will ship out the missing parts free of cost.

However, we may reject the claim or charge additional shipping for any additional requests for missing parts after the first one. Therefore, please thoroughly check your package and let us know of all missing parts the first time.

 

Shipping Policy

We ship all the products to our customers by FedEx or DHL express. The price depends on destination countries. Request on certain shipping method will have additional charges.

                                                                              

FedEx_logo

SPEED: NORMAL

PARCEL ARRIVE:POST OFFICE

TIME FRAMES: 7-14 days

DELIVERY TYPE DEPEND ON YOUR COUNTRY.

FOR EUROPE AND ASIA IS AROUND 7-10 DAYS.

FOR BOTH AMERICAS AND OCEANIA IS AROUND 7-14 DAYS

Most orders are produced and shipped within 4-5 weeks after payment.

                                                                                                 


 

 1200px-DHL_Express_logo.svg  DELIVERY

SPEED: FAST

PARCEL ARRIVE: HOME/OFFICE

TIME FRAMES:

For Canada and The United States, shipping time is 7-10 days

For Europe shipping time is 4-5 days

Most orders are produced and shipped within 4-5 weeks after payment.

 

These delivery times are approximations only, and it is possible for some deliveries to take longer than stated, such as color match order (since we have to order color paints).

In case of catastrophes, accidents, wars, weather disasters, we are not responsible for the delivery of goods
 

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Custom Duties or Taxes

The custom duties and taxes will not be included in the prices. International Customers should be responsible for any custom duties or taxes (charged by the customs), or international bank fee (charged by your bank), depending on the policy of specific country.